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Wawel Royal Castle
State Art Collection

31-001 Kraków, Wawel 5

Switchboard:
(+48 12) 422-51-55, 422-61-21
zamek@wawel.org.pl

Tourist Information:
(+48 12) 422 51 55
ext. 219
informacja@wawel.org.pl

Resrvations and Guide Service:
(+48 12)
422 16 97
bot@wawel.org.pl


Press contact:
(+48 12) 422 51 55
ext. 380, 341
pr@wawel.org.pl

General info

 

 What to See on the Wawel Hill

 

 
 
 Permanent exhibitions in the Wawel Royal Castle
State Rooms
Royal Private Apartments
Crown Treasury and Armoury
Lost Wawel
Oriental Art
   Seasonal Routes
Dragon's Den
Sandomierska Tower
Wawel Architecture and Gardens - outdoor guided tour
   Temporary exhibitions in the Wawel Royal Castle
   see more
   
  Cathedral
  The Cathedral, Royal Tombs, Bell “Sigismund”, Cathedral Museum - see  archsee parish website
   
 

 Planning Your Visit

 

Each exhibition has a separate entrance (there is no combined ticket for all the exhibitions).
Tickets for the exhibitions in the Castle are issued for specific entrance times:
  • at the ticket offices: for individual visitors, without guide service
    exception – the Royal Private Apartments can only be toured with a Polish- or English-language guide; the cost of guide service is included in the ticket price
  • at the TOURIST SERVICE OFFICE (BOT) you can: make group reservations for specific entrance times, make individual reservations for specific entrance times, order guide service; tel./fax: (+ 48 12) 422 16 97, fax: 422 64 64
 
Please note - last entry 1 hour before exhibitions close.
For conservation reasons there are daily limits to the number of visitors, which during the summer season may result in a lack of tickets in afternoon hours.
  Wawel Hill is accessible daily:
  • April, September: 6 a.m. - 7 p.m.
  • May-August: 6 a.m. - 8 p.m.
  • November-February: 6 a.m. - 5 p.m.
  • March, October: 6 a.m. - 6 p.m.
The arcaded courtyard closes half an hour before the gates of the hill.

Visitors are kindly requested to respect the instructions of the Castle Security staff while on Wawel Hill. See Visitor Policies and Museum Rules and Regulations.

Food, drink, mobile phone use is not permitted in the exhibitions.
Smoking is not permitted anywhere in the Castle or on the Hill with the exception of designated areas of cafe terraces.
Photography and filming are not permitted.
Please discard chewing gum into the bins.

    Temporary Closures and Changes
  July 27, 2016 the Wawel Hill will be closed.
   
 
The exhibitions in the Castle are closed on:
  • January 1
  • Easter Saturday, Easter Sunday
  • November 1 and November 11
  • December 24, 25
  • from November 1 untill March 31 all exhibitions are closed on Mondays
 

 Free Admission Days, Special Tickets

 

Free admission (only for individual visitors):
  • Mondays–April 1: October 31 (9.30 a.m.-1 p.m.)
  • Sundays–November 1: March 31 (10 a.m.-4 p.m.)
Please note: free admission pass must be collected from the ticket office

 

"3+1"
From April to October, when you purchase three exhibitions (State Rooms, Royal Private Apartments, and Crown Treasury and Armoury) at the regular price, you get the fourth for 1 PLN (Oriental Art or Lost Wawel – your choice).

  • Tickets for all four exhibitions must be purchased together for same-day use.
  • Discounts (student, senior, etc.) apply.
  • Ticket sales are final. Tickets are nonrefundable and nonexchangeable.

 

 see more about Reduced price tickets, free admission

  Visitors Center
 
The Visitor Center unites under one roof services formerly located in various parts of the Wawel Hill:
  • ticket offices,
  • visitor information,
  • the group visits and tour reservation office,
  • audioguides,
as well as dining facilities (restaurant, café), shops, toilets and a branch of the post office.
 
Entrances are located on both sides of the building; during the winter season only those facing the exterior courtyard are open. 
The building can be accessed via a wheelchair ramp (located on the exterior courtyard side), the interior spaces and doorways are sufficiently wide to allow for easy wheelchair navigation.
 
Here, you can learn about the full range of exhibitions and programs offered by the Wawel Royal Castle, relax over a meal or cup of coffee in one of the cafés, take advantage of our Internet Hotspot, or send a Wawel e-postcard with your photo from one of our info kiosks. The Center offers Internet access via an Internet Hotspot.
 
Opening hours:
  • April 9 a.m.-7 p.m.   
  • May-August 9 a.m.-8 p.m.
  • September 9 a.m.-7 p.m.    March 9 a.m.-6 p.m.
  • October 9 a.m.-6 p.m.
  • November 9 a.m.-5 p.m. (Sundays from 9:30 a.m.)
  • December-February 9 a.m.-5 p.m.

 Visitor Information Desk

 

Our information desk will be happy to answer your questions and help you plan your visit to the Castle. Information on points of interest in the city is also available. Visitor information staff speaks English and French. Visitor Information is located in the Visitors Center.
  • phone/fax (+48 12) 422 5155 ext. 219
  • e-mail: informacja@wawel.edu.pl
 Tickets
 
The main ticket office is located in the Visitors Center; an additional ticket window (open only during the summer season) is located at the Herbowa Gate (Kanonicza Street entrance). The ticket offices sell individual tickets only; for guide services or group visits please contact the Reservation Office, also located in the Visitors Center.
Please note - ticket offices close 1 hour and 15 minutes before the closing of the exhibitions.
 
Ticket Office Hours (Visitors Center)
April 1-24
Monday
Tuesday-Friday 
Saturday, Sunday
9 a.m.-11.45 a.m.
9 a.m.-3.45 p.m.
9:30 a.m.-3.45 p.m.
April 25-30 Monday-Friday
Saturday, Sunday 
9 a.m.-4:45 p.m.
9:30 a.m.-4:45 p.m.
May 1-June 30
Monday-Friday
Saturday, Sunday 
9 a.m.-5.45 p.m.
9:30 a.m.-5.45 p.m.
July 1-August 31
Monday-Friday
Saturday, Sunday
 
9 a.m.-6.45 p.m.
9:30 a.m.-6.45 p.m.
September 1 -October 31
Monday-Friday
Saturday, Sunday
9 a.m.-4:45 p.m.
9:30 a.m.-4:45 p.m.
November 2 -March 31
Monday
Tuesday-Saturday
Sunday
closed
9 a.m.-2:45 p.m.
9:30 a.m.-2:45 p.m.
Ticket Office Hours - Herbowa Gate (Kanonicza Street entrance)
April 1-October 31
Monday
Tuesday-Friday 
Saturday, Sunday
9 a.m.-11:40 a.m.
9 a.m.-3:45 p.m.
9:30 a.m.-3:45 p.m.
November 2-March 31 closed  
  Tickets for the Cathedral, the Royal Tombs, the Bell “Sigismund,” and for the Cathedral Museum are sold at the ticket office across from the Cathedral.
 
  Reservations and Guides
THE RESERVATION OFFICE IS LOCATED IN THE NEW VISITOR CENTRE - see map for exact location.
The Office deals with reservations of visits for organized groups and individual visitors; arranges for guide service.
phone / fax (+ 48 12) 422 16 97, fax: 422 64 64
Open:
November 2 XI–March 31: Monday-Saturday 9 a.m.–3 p.m.
April 1–October 31: Monday 9 a.m.–2 p.m., Tuesday-Sunday 9 a.m.–4 p.m.

Closed:
Easter Saturday, Easter Sunday, Easter Monday, November 1st and November 11th,  December 24th and December 25th

Reservation Form should be e-mailed (at the latest) 14 days prior to the visit:
  •     bot@wawel.org.pl
  •     or by fax: (+ 48 12) 422 64 64
You will receive confirmation no later than 3 days before the date of your visit.
     
      Reservation Form - "doc"                 Reservation Form - "pdf"
  Fees:
 
  • for reservation of visits to the State Rooms or Crown Treasury and Armoury: group of maximum 9 persons - 16 PLN,  group of 10 - 30 persons - 38 PLN
The groups visiting the exhibitions cannot exceed:
State Rooms, Crown Treasury and Armoury, Exhibition The Lost Wawel - 30 persons
Royal Private Apartments - 10 persons
Oriental Art - 20 persons
 
  • for the guide service (group of maximum 30 persons):
    one exhibition - 75 PLN, two exhibitions - 115 PLN, three exhibitions - 155 PLN, four exhibitions - 195 PLN, five exhibitions - 230 PLN, six exhibitions - 265 PLN, seven exhibitions - 300 PLN
 Audioguides
 
Visitors can borrow an audioguide, provided by Antenna International™.
The office is located in Visitors Center.
The following exhibitions are available in few languages (Polish, English, German, Russian, French, Spanish, Italian): State Rooms, Royal Private Apartments,     Oriental Art, additional: Wawel Hill – Former Buildings and Fortifications
 
Prices for the audio tour:
    normal: 20 PLN
    reduced: 12 PLN
    family: 11 PLN
   Where to Leave Your Bags
  Visitors are not permitted to bring animals, bicycles, and large items of luggage on Wawel Hill. Bags, backpacks, strollers, and umbrellas must be checked:
  large items of luggage (travel cases, bags, backpacks etc.) need to be deposited in the luggage room at the Bernardyńska Gate
hand luggage, small backpacks, umbrellas, strollers etc. need to be deposited in the luggage room located in the Arcaded Courtyard (only for visitors to the castle's exhibitions); the opening hours in the Arcaded Courtyard are the same as the exhibitions

Visitor Centre

The Visitor Centre fills the entire ground floor of building no. 9, located in the southern part of the Wawel Hill. The building, constructed in the second half of the nineteenth century was designed by the Krakow architect Feliks Księżarski. Beginning in the postwar years through 1991, the building housed representative appartments of the Office of the Council of Ministers and later of the Chancellary of the President.
Terraces grace both sides of the Visitor Center. Open during the spring and summer months, they provide pleasant outdoor café seating. The eastern terrace looks out on the interior courtyard, with views of the Cathedral and the golden dome of the Sigismund Chapel. The large building to the right of the Cathedral, which holds the “Lost Wawel” exhibition on the ground floor obscures the view of the Castle. The view from the western terrace offers sweeping views of the Vistula River and Krakow – on a clear day you can see the Kościuszko Mound and the towers of the Łagiewniki Church in the distance. Right across the river is the Manggha Museum designed by Arata Isozaki, the Japanese architect. Closer in, the little turret visible on the right houses the entrance to the “Dragon’s Den.”

The project is co-financed by the European Regional Development Fund within the Infrastructure and Environment Operational Programme. Priority Axis 11.1: The protection and preservation of trans-regional cultural heritage.

Reduced price tickets, free admission

CASTLE

ADMISSION TO THE MUSEUM IS FREE FOR THE FOLLOWING INDIVIDUALS (VALID ID/DOCUMENTS REQUIRED):

1. Holders of the following National Honors:
  • The “Order of the White Eagle”
  • The “Order Virtuti Militari”
  • The “Order of Merit of the Republic of Poland”
  • The “Medal Gloria Artis”
2. Members of the International Council Of Museums (ICOM)
3. Members of the International Council Of Monuments and Sites (ICOMOS)
4. Children under seven years of age

THE FOLLOWING ARE ELIGIBLE FOR REDUCED ADMISSION (VALID ID/DOCUMENTS REQUIRED):

1. Citizens of the European Union, the Swiss Confederation, and member countries of EFTA, who are:
  • pupils of primary and secondary schools, schools of art, college students, students of teacher training colleges and colleges of social service workers, undergraduate students and doctorate students,
  • people over the age of 65, pensioners, benefit recipients, the disabled together with their caregivers,
  • teachers at primary and secondary schools, schools of art, colleges, educational centers, educators at care and educational centers, young offenders institutes, shelters for minors, diagnostic and consultation centers.
2. Individuals holding the following honors: Care of Historical Monuments; Promotion of Culture; Service to Polish Culture; and Merit for Service to National Culture.
3. Veterans.

Documents acceptable as proof of entitlement to free or reduced admission to the museum are: School ID, undergraduate and graduate student ID; Pensioner’s ID; ID documenting disability / level of disability; National Identity Card; ID certifying award of honor (order, medal, etc.); Certificate or ID confirming combatant’s rights; ICOM and ICOMOS Membership cards; Card of the Pole; other documents confirming age.

Legal basis:
Ordinance of the Council of Ministers of 10 June 2008 (Journal of Laws of 2008 No 160, item 994).

Visitor Policies and Museum Rules and Regulations

WAWEL HILL VISITOR POLICIES
The Wawel Hill is a national cultural, historic, and religious monument and as such has special preservation status. The Wawel Royal Castle – State Art Collection is a national cultural institution whose mission includes the preservation of the landmark historic site and buildings.
The following Visitor Policies have been issued by the Wawel Royal Castle – National Art Collection in its capacity as the administrator of the Wawel Hill. All persons present on the Hill, regardless of the purpose of their visit, are subject to these rules and regulations.
By entering the premises of Wawel Hill you agree to adhere to the Visitor Policies.
1. The Wawel Hill is open to visitors every day from 6:00 a.m. until dusk.
2. The Arcaded Courtyard of the Castle opens to visitors at 7:00 a.m. and closes one half hour before the closing of the gates.
3. The entry of motorized vehicles or bicycles requires the consent of the Castle Administration.
4. Vehicles entering the grounds are subject to road traffic laws.
5. The following activities require prior written permission from the Castle Administration:
a. artistic or sales activity (including solicitation of services);
b. commercial filming or photography;
c. organization of public gatherings, promotional or advertising campaigns, protests; the display of banners, symbols, or other emblem, excluding national or religious symbols and emblems;
6. The following are strictly prohibited:
a. weapons of any kind, or other items that could pose a danger to life or health;
b. animals other than seeing-eye dogs;
c. entering grassed in areas that constitute an archeological preserve; entering flower beds; climbing on walls; or entering any other areas closed to visitor traffic;
d. consuming alcoholic beverages outside of restaurant areas;
e. disturbing the peace, playing loud music or musical instruments, using roller blades or skates, skate boards, scooters, or other sports equipment;
f. feeding the birds;
g. smoking in the Arcaded courtyard, all buildings, café terraces, and the Dragon’s Den;
7. In addition, the following are prohibited in the Arcaded Courtyard:
a. food and drink;
b. the use of sound amplification equipment.
The Wawel Hill is protected by the Wewnętrzna Służba Ochrony – Straż Zamkowa (Wawel Royal Castle Security) on the basis of the Protection of Persons and Property Act of August 22, 1997 (text identical with the 2005 Journal of Laws, no. 145, pos. 1221)
Visitors are kindly requested to respect the instructions of the Castle Security staff while on Wawel Hill.

WAWEL ROYAL CASTLE - EXHIBITIONS VISITOR POLICIES and MUSEUM RULES AND REGULATIONS
The following Visitor Policies have been issued by the Wawel Royal Castle – National Art Collection in its capacity as the administrator of the Wawel Hill and as a museum. By purchasing a ticket to the museum or entering an exhibition space the visitor agrees to adhere to the Museum Rules and Regulations.
1. Admittance to the Wawel Royal Castle exhibitions requires a valid ticket for a designated entrance time.
2. Tickets are issued for individual (non-guided) viewing of exhibitions with the exception of the Royal Private Apartments, which can only be viewed with guide service.
3. Ticket and guide reservation services are available to individual visitors.
4. Reservations can be made with the Reservation Office or other office (or establishment) authorized to sell tickets and guide services.
The Reservation Office can only accept reservations up to and including the day prior to the date of the visit, based on availability.
5. The right to lead exhibition and outdoor tours at the Wawel Royal Castle is reserved for tour guides authorized by the Director.
6. Organized groups must reserve tickets during the peak-season (April 1 – October 31).
7. Reservations made but not paid for within the designated time are subject to cancellation, however, the person making the reservation will be liable for the price of the ticket and/or guide service as applicable.
8. Two selected exhibitions are made available to visitors free of charge one day per week. On days when entrance fees are waived, the ticket office will issue free passes for designated entry times in accordance with conservation limits. Reservations are not accepted for free viewing days. Free passes are made available only to individual visitors; no guided tours on free viewing days.
8. For conservation reasons the following restrictions apply:
a) limits on the number of people permitted in one exhibition at a time;
b) limits on the number of tickets available per day
c) size limits for visiting groups:
- State Rooms - up to 30 people
- Royal Private Apartments - up to 10 people
- Crown Treasury and Armoury - up to 30 people
- Oriental Art - up to 20 people
- Lost Wawel - up to 30 people
10. The last visitor entry to any given exhibition takes place one hour before the posted closing time.
11. Exhibition visitors are required to adhere to the regulations contained in the Wawel Hill Visitor Policies. In addition the following rules and regulations apply inside the exhibitions of the Wawel Royal Castle:
a) Photography and filming are not permitted;
b) Sharp objects are not permitted;
c) Cell phone use is not allowed;
d) Do not touch the works of art or other elements of the exhibitions;
e) Do not walk or stand on the carpets or sit on the chairs – they are museum objects;
f) Visitors under the influence of alcohol, drugs, or similar substances will not be permitted in the exhibitions;
g) Smoking is not permitted;
h) Food and drink are not permitted;
i) Sliding on the floors is not allowed;
j) All backpacks, large bags, luggage, baby backpacks, umbrellas, sticks (i.e., Nordic walking sticks, souvenir ciupaga walking sticks), baby strollers and carriages must be checked in the complimentary luggage rooms.
12. Exhibition visitors must pass through a security screening (similar to airport procedures); bags are also subject to screening.
13. Visitors who do not check their belongings will not be permitted to enter the exhibitions.
14. Visitors are asked to follow the prescribed exhibition route. Museum staff regulate the flow of visitor group traffic form room to room. The group exiting a room has priority; two groups cannot pass in the entryways.
15. Only one group of visitors may be in an exhibition room/gallery at one time, with the exception of the Casimir the Great Room (Crown Treasury) and the Deputies’ Hall (State Rooms), where two groups are permitted at a time, and the Senators’ Hall (State Rooms) which can hold three groups at a time.
16. On the basis of the Protection of Persons and Property Act, Wawel Royal Castle Security has the right to intervene and/or remove visitors who refuse to comply with the museum rules and regulations.
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