The following Visitor Policies have been issued by the Wawel Royal Castle – State Art Collection in its capacity as the administrator of the Wawel Hill. All persons present on the Hill, regardless of the purpose of their visit, are subject to these rules and regulations. By entering the premises of Wawel Hill you agree to adhere to the Visitor Policies.
Visitors are kindly requested to respect the instructions of the Castle Security staff while on Wawel Hill.
WAWEL HILL VISITOR POLICIES
Wawel Hill is a national cultural, historic, and religious monument and as such has special preservation status. The Wawel Royal Castle – State Art Collection is a national cultural institution whose mission includes the preservation of the landmark historic site and buildings.
The following Visitor Policies have been issued by the Wawel Royal Castle – State Art Collection in its capacity as the administrator of Wawel Hill. All persons present on the Hill, regardless of the purpose of their visit, are subject to these rules and regulations. By entering the premises of Wawel Hill you agree to adhere to the Visitor Policies.
1. The Wawel Hill is open to visitors every day from 6:00 a.m. until dusk (in special situations, hours may be subject to change). 2. Wawel Royal Castle’s Arcaded Courtyard of opens to visitors at 7:00 a.m. and closes one half hour before the closing of the gates. 3. The following are strictly prohibited:
a. weapons of any kind, or other items that could pose a danger to life or health;
b. animals, with the exception of guide dogs;
c. baggage exceeding 55 x 40 x 23 cm (118 cm total dimensions, w + h + l). For your convenience, large items may be left in the Luggage Room located at the Bernardyńska Gate (open May–September, 9:00 a.m.–5:00 p.m.)
d. entering grassed in areas that constitute an archeological reserve; entering flower beds; climbing on walls; or entering any other areas closed to visitor traffic;
e. bringing and consuming alcoholic beverages outside of restaurant areas;
f. disturbing the peace, loud behavior, playing loud music or musical instruments, the use of sound amplification equipment;
g. the use of scooters, roller blades or skates, skate boards, or any other wheeled vehicles or electric wheeled vehicles feeding the birds;
h. in addition, the following are prohibited in the Wawel Royal Castle’s Arcaded Courtyard: food, colored beverages, smoking.
4. The following require prior permission from the Wawel Royal Castle Administration:
a. artistic or sales activity (including solicitation of services);
b. commercial filming or photography;
c. organization of public gatherings, promotional or advertising campaigns, protests; the display of banners, symbols, or emblems, other than the Polish national symbols and emblems and emblems during official events, multimedia presentations inside the premises and on its walls, inside and outside;
d. the entry of motorized vehicles, bicycles, electric bicycles, etc. requires the consent of the Wawel Royal Castle Administration (wheelchairs, baby carriages and strollers, and tricycles are exempt)
e. the use of UAVs (unmanned aerial vehicles) and remote controlled vehicles
Wawel Hill has 24-hour security monitoring cameras in operation. Cameras are located within the Castle walls, on the approaches to the gates, and interiors, where indicated. In compliance with article 13, paragraphs 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1), hereafter GDPR, see the General Information Clause on Personal Data Protection (https:/ wawel.krakow.pl/en/gdpr).
The Wawel Hill is protected by the Wewnętrzna Służba Ochrony – Straż Zamkowa (Wawel Royal Castle Security) on the basis of the Protection of Persons and Property Act of August 22, 1997 (text identical with the 2018 Journal of Laws, pos. 2142, 2245) Visitors are kindly requested to respect the instructions of the Castle Security staff while on Wawel Hill.
Implemented in accordance with the Director’s Internal Directive no. 40 of 23/07/2019
EXHIBITIONS VISITOR POLICIES AND MUSEUM RULES AND REGULATIONS
The following Visitor Policies have been issued by the Wawel Royal Castle – State Art Collection in its capacity as the administrator of the Wawel Hill and as a museum. By purchasing a ticket to the museum or entering an exhibition space the visitor agrees to adhere to the Museum Rules and Regulations.
1. A valid timed-entry ticket is required for admission Wawel Royal Castle exhibitions. 2. Tickets are issued for individual (non-guided) viewing of exhibitions with the exception of the Royal Private Apartments, which can only be viewed with a guided tour. 3. Ticket and guide reservation services are available to individual visitors. 4. Reservations can be made with the Reservation Office or other office (or establishment) authorized to sell tickets and guide services. The Reservation Office can only accept reservations up to and including the day prior to the date of the visit, based on availability. 5. The right to lead exhibition and outdoor tours at the Wawel Royal Castle is reserved for tour guides authorized by the Director. 6. Organized groups must make reservations ahead of time for visits during the peak season (April 1 – October 31). 7. Reservations made but not paid for within the designated time are subject to cancellation, however, the person making the reservation will be liable for the price of the ticket and/or guide service as applicable. 8. Two selected exhibitions are made available to visitors free of charge one day per week. On days when entrance fees are waived, the ticket office will issue free passes for designated entry times in accordance with conservation limits. Reservations are not accepted for free viewing days. Free passes are issued only to individual visitors; no guided tours on free viewing days. 9. For conservation reasons the following restrictions apply:
a) the number of people is permitted in one exhibition at any time is limited number;
b) the number of tickets is available each day is limited;
c) size limits for visiting groups:
State Rooms - up to 30 people
Royal Private Apartments - up to 10 people
Crown Treasury and Armoury - up to 30 people
Oriental Art - up to 20 people
Lost Wawel - up to 30 people
10. Last visitor entry to any given exhibition is one hour before the posted closing time. 11. Exhibition visitors are required to follow the regulations outlined in the Wawel Hill Visitor Policies. In addition, the following rules and regulations apply inside the exhibitions of the Wawel Royal Castle:
a. sharp objects are not permitted;
b. cell phone use is not allowed;
c. do not touch the works of art or other elements of the exhibitions;
d. do not walk or stand on the carpets or sit on the chairs – they are museum objects;
e. visitors under the influence of alcohol, drugs, or similar substances will not be permitted inside the exhibitions;
f. smoking is not permitted;
g. food and drink are not permitted;
h. sliding on the floors is not allowed;
i. all backpacks, large bags, luggage, baby backpacks, umbrellas, sticks (i.e., Nordic walking poles, souvenir ciupaga walking sticks), baby strollers and carriages must be checked in the complimentary luggage rooms.
12. Exhibition visitors must pass through a security screening (similar to airport procedures); bags are also subject to screening. 13. Visitors who do not check their belongings will not be permitted to enter the exhibitions. 14. The Castle’s exhibitions are subject to 24-hour security video monitoring, for the purpose of enhancing the safety and security of visitors, staff, assets, and property.
In compliance with article 13, paragraphs 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1), hereafter GDPR:
• the Wawel Royal Castle is the controller of the collected data; • the Visitor’s personal data of shall be processed in compliance with GDPR article 6, paragraph 1, point c, in connection with providing access to the collections for educational purposes; • the Visitor’s personal data shall not be disclosed to a third party; • the Visitor’s personal data shall be held for a period no longer than 90 days; • decisions concerning the Visitor’s personal data shall not be made on an automated basis, pursuant to GDPR article 22; • the Visitor has:
– the right to access to his/her personal data, as per GDPR article 15
– the right to lodge a complaint with the Inspector General for the Protection of Personal Data, should he/she believe that the controller’s processing of his/her personal data is in breach GDPR regulations;
• the Visitor does not have:
– the right to erasure of personal data with reference to GDPR article 17, paragraph 3, point d;
– the right to transmission of personal data referred to in GDPR article 20;
– the right to object to the processing of personal data referred to in GDPR article 21, since the legal basis for processing the Visitor’s personal data is regulated by GDPR article 6, paragraph 1, point c.
15. Visitors are asked to follow the prescribed exhibition route. Museum staff regulate the flow of visitor group traffic form room to room. The group exiting a room has priority; two groups cannot pass in the entryways. 16. Only one group of visitors may be in an exhibition room/gallery at one time, with the exception of the Casimir the Great Room (Crown Treasury) and the Deputies’ Hall (State Rooms), where two groups are permitted at a time, and the Senators’ Hall (State Rooms) which can hold three groups at a time. 17. On the basis of the powers conferred by the Protection of Persons and Property Act, Wawel Royal Castle Security has the right to intervene and/or remove visitors who refuse to comply with the museum rules and regulations. 18. Unless otherwise indicated, you may take photographs or make videos for personal use in the permanent and temporary exhibitions. The use of flash, tripods, and selfie sticks is prohibited.
The above is in effect in accordance with the Internal Order of the Director no. 1 of January 7, 2020.