Wawel tickets official site: bilety.wawel.krakow.pl

Architectural accessibility

Wawel Royal Castle is located in the center of Cracow, on Wawel Hill (228 meters above sea level), in the Old Town district [about a 10-minute walk away from the Main Market Square and a 20-minute walk from the central Train Station].

There are two approaches to the Castle’s entrance gates, both approaches are steep, wheelchair users will probably require assistance.
On Wawel Hill – roadways and paths – no architectural barriers.

Approach from Bernardyńska Str.

From the intersection of Bernardyńska, Stradom, and Grodzka streets: approach for both pedestrian and vehicle (by permission) traffic; cobbled roadway, sidewalks on either side of the road.
steep drive up the hill, cars parked along the road on the left Approach from Bernardyńska Street A street in the city with cars parked on both sides. Descent to the Bernardyńska Street

Approach from Kanonicza Str.

Pedestrian traffic only; low steps in the Vasa Gate passage.
Behind the Gate, there is a staircase platform for the disabled to reach the viewing terrace and outdoor courtyard; it has a bell at the appropriate height.
The castle is situated on a hill, surrounded by green trees and grass. Approach from Kanonicza Street - view from Planty Park Large gate in a brick wall Approach from Kanonicza Street - view of the Herbowa Gate and Kościuszko Monument People pass through a tall, narrow gate with several steep steps Approach from Kanonicza Street - passage through the Gate of the Vasa

Ticket windows

  • the main ticket window is located in the Visitors Center
    the building is equipped with a wheelchair ramp (on the exterior courtyard side); no mobility barriers inside
  • the seasonal ticket window (open April–October), located at the Herbowa Gate (Kanonicza Str. approach) – please note that there are several low steps to climb in the Vasa Gate; there is a stepping platform nearby to enable access to the outer courtyard via a circular route

Visitors’ Center

The Visitors’ Center houses visitors’ services such as the Information Desk, Ticket Windows, Reservation and Guide Service Office, as well as toilet facilities, dining, and shopping. The Visitors’ Center also offers free Wi-Fi.

Baggage Checkroom

Arcaded Courtyard checkroom (for visitors with valid tickets to the exhibitions) – enter through the Berrecci Gate; fully accessible.
It is inaccessible by wheelchair.

Toilet facilities

  • Visitors’ Center – fully accessible, wheelchair ramp to building
  • Exterior Courtyard (next to the Lost Wawel exhibition entrance) – wheelchair ramp
  • Arcaded Courtyard (enter through passageway in south wing) – wheelchair ramp; please note: approach is steep, cobblestones, can be slippery

Post Office

There is a Post Office located in the Thieves’ Tower, but accessibility is limited due to steps before the entrance. In front of the entrance, a bell at the right height for calling the postal service.

Building No. 5 (the Castle Management)

The building has a ramp for wheelchairs and walkers, an automatic door opener and an intercom at the appropriate height.
Inside, the lift has a contrasting panel, with buttons in accordance with the principles of universal design (relief lettering and Braille), with voice announcements in the lift.