Statement of Accessibility

Wawel Royal Castle – State Art Collection is committed to making its website accessible to individuals with disabilities, in compliance with the Act of April 4, 2019 on the accessibility of websites and mobile applications in the public sector (Journal of Laws 2019, no. 848). This statement of accessibility applies to the website www.wawel.krakow.pl

1. Missing in places are correct descriptions of alternative photographs or graphics found on the site. Every effort is made to ensure that all editors are trained to add content correctly.
2. Some videos do not have extended subtitles and audiodescription
3. Virtual walk-throughs are not accessible using only the keyboard.

1. make comments on the availability of the digital site or its element,
2. make a request to ensure the availability of a digital site or its element,
3. request that the inaccessible information be made available in another alternative form.

Mobile applications

• Application "Wawel" in the version for iOS
• Application "Wawel" in the version for Android

• the main ticket window is located in the Visitors Center
  the building is equipped with a wheelchair ramp (on the exterior courtyard side); no mobility barriers inside
• the seasonal ticket window (open April–October), located at the Herbowa Gate (Kanonicza Str. approach) – please note that there are several low steps to climb in the Vasa Gate; there is a stepping platform nearby to enable access to the outer courtyard via a circular route

• Visitors’ Center – fully accessible, wheelchair ramp to building
• Exterior Courtyard (next to the Lost Wawel exhibition entrance) – wheelchair ramp
• Arcaded Courtyard (enter through passageway in south wing) – wheelchair ramp; please note: approach is steep, cobblestones, can be slippery

• Castle I (2nd floor of the Castle) – has a ramp to the doo; accessible over the whole length of the tour (access by lift to the arcaded gallery, climbing steps on the tour using platforms); accessible to visitors in electric wheelchairs
• Castle II (3rd floor of the castle) – accessible over the whole length of the tour (access by lift to the arcaded gallery, climbing single steps on the tour using platforms); accessible to visitors in electric wheelchairs
• Castle Underground:
  Wawel Underground: The Lapidarium – accessible for wheelchair users using the lift for the disabled (without the well vestibule); the lift allows only a person in a wheelchair to descend, a standing person cannot descend;
  the platform can carry a wheelchair, which together with the person sitting on it does not exceed the dimensions of 70 x 77cm and 110 in height (low vault)
  The exhibition includes tiflographs (with audiodescription).
  The Lost Wawel – accessible for wheelchair users (electric wheelchair also) along the entire length of the tour
  Church of St. Gereon – not accessible for wheelchair users
• The Crown Treasury – the exhibition is not fully accessible for people using wheelchairs – there is no lift available to facilitate entry to the exhibition (from 14.10.2024 until further notice). The difficulties are caused by the preparation of a new arrangement of "The Armoury" exhibition.
  The exhibition includes copies of exhibits and tiflographs (with audiodescription). You can download an audio guide for the blind/visually impaired (rental fee - PLN 14).
• Wawel Recovered – not accessible for wheelchair users (numerous narrow and steep steps along the tour route)
• Between the Walls. Wawel Underground – accessibility for people in wheelchairs or balconies is only within the first sector, after reaching the end of the first sector there is a return via the same route (VR goggles are available in the second sector)
  • terrace in front of the entrance: stair-free access to the terrace; on the terrace: contrasts, fields of attention and pathways for the blind and visually impaired; three tiffographs with views to the south, north and west for the blind and visually impaired (audiodescriptions for the tiffographs, descriptions in Braille)
  • exhibition: due to sound and visual effects, we do not recommend it for young children and sensory-sensitive visitors; lift for disabled to the first sector; bell at the right height; evacuation chair that goes up and down the stairs by itself; hand grips and handles for people with hand impairment, contrasts on stairs and doors, attention boxes for blind and visually impaired people; tiflomaps for the first and second sector (and descriptions in Braille)
• Dragon's Den – not accessible for wheelchair users and for persons with mobility difficulties – descent via a steep winding staircase
• Sandomierska Tower – not accessible for wheelchair users and for persons with mobility difficulties – visiting the tower requires climbing 137 steps
• The Wawel Town and viewing terrace – Arcaded Gallery of the 2nd floor are accessible for wheelchair users along the entire length of the route; viewing terrace is not accessible for wheelchair users and for persons with mobility difficulties – access requires climbing 100 steps
• Royal Gardens – partially accessible for wheelchair users; passage/walkway under the curtain wall is on uneven pavement and at a steep angle; upper terrace requires climbing high stairs

• we ask people to mute their cell phones and avoid loud conversations,
• turn off or limit multimedia, music and other audiovisual elements,
• group tours and guided tours will not be possible.