Wawel tickets official site: bilety.wawel.krakow.pl

Statement of Accessibility

Wawel Royal Castle – State Art Collection is committed to making its website accessible to individuals with disabilities, in compliance with the Act of April 4, 2019 on the accessibility of websites and mobile applications in the public sector (Journal of Laws 2019, no. 848). This statement of accessibility applies to the website www.wawel.krakow.pl

Digital accessibility status

The website is partially compliant with the Act of April 4, 2019 on the digital accessibility of public sector websites and mobile applications, due to the exceptions listed below. The following requirements have not been met: accessible alternative in text form. Completion is planned for June 30, 2020. Previously not possible for technical reasons.

Unavailable content

  1. Missing in places are correct descriptions of alternative photographs or graphics found on the site. Every effort is made to ensure that all editors are trained to add content correctly.
  2. Some videos do not have extended subtitles and audiodescription
  3. Virtual walk-throughs are not accessible using only the keyboard.

Preparation of the accessibility declaration and its update

Website publication date: 2019-03-08
Most recent update: 2019-09-24
This statement was prepared on 2019-09-23

Facilities, restrictions and other information

Wawel Royal Castle is committed to ensuring that digital content on the website www.wawel.krakow.pl is fully accessible to all users, in a clear and comprehensible manner, with convenient navigation enabling logical and intuitive use of the website. We are constantly working to remove barriers to accessibility on our website www.wawel.krakow.pl.

We have induction loops at checkouts.

Feedback and contact information

If you encounter accessibility problems on our website, please let us know.
The contact person is Renata Paszkowska-Kwiatek, renata.kwiatek@wawelzamek.pl. tel 12 422-51-55 ext. 204.

Everyone has the right to:
  1. make comments on the availability of the digital site or its element,
  2. make a request to ensure the availability of a digital site or its element,
  3. request that the inaccessible information be made available in another alternative form.
Anyone has the right to make a request to ensure the availability of a digital website, mobile application or some element thereof. It is also possible to request that the information be made available through an alternative means of access, for example, by reading a digitally inaccessible document, describing the content of a film without an audio description, etc.

The request should include the details of the person making the request, an indication of which website or mobile application is involved, and a method of contact. If the requesting person reports the need to receive information through an alternative means of access, he should also specify a convenient way of presenting the information. The public entity should implement the request immediately, no later than within 7 days from the date of the request. If it is not possible to meet this deadline, the public entity shall immediately inform the requester when it will be possible to fulfill the request, but the deadline shall not be longer than 2 months from the date of the request. If it is not possible to provide digital accessibility, the public entity may propose an alternative way to access the information.

Handling requests and complaints related to accessibility

If a public entity refuses to comply with a request to provide accessibility or an alternative means of accessing information, the requester may file a complaint about the provision of accessibility of a digital website, mobile application or an element of the website or mobile application.

Responsible for handling comments and requests are: Rafal Konopka, Accessibility Specialist
rafal.konopka@wawelzamek.pl

Other information

Mobile applications

The Royal Castle of Wawel provides the mobile application Application "Wawel":
Application "Wawel" is incompatible with the Act on digital accessibility of websites and mobile applications of public entities.

Architectural accessibility

Wawel Royal Castle is located in the center of Cracow, on Wawel Hill (228 meters above sea level), in the Old Town district [about a 10-minute walk away from the Main Market Square and a 20-minute walk from the central Train Station].

There are two approaches to the Castle’s entrance gates, both approaches are steep, wheelchair users will probably require assistance.
On Wawel Hill – roadways and paths – no architectural barriers.

Approach from ul. Bernardyńska

From the intersection of Bernardyńska, Stradom, and Grodzka streets: approach for both pedestrian and vehicle (by permission) traffic; cobbled roadway, sidewalks on either side of the road.
steep drive up the hill, cars parked along the road on the leftApproach from Bernardyńska StreetA street in the city with cars parked on both sides.Descent to the Bernardyńska Street

Approach from ul. Kanonicza

Pedestrian traffic only; low steps in the Vasa Gate passage.
The castle is situated on a hill, surrounded by green trees and grass.Approach from Kanonicza Street - view from Planty ParkLarge gate in a brick wallApproach from Kanonicza Street - view of the Herbowa Gate and Kościuszko MonumentPeople pass through a tall, narrow gate with several steep stepsApproach from Kanonicza Street - passage through the Gate of the Vasa

Discounts for visitors with disabilities

Visitors with disabilities and their caregivers are eligible for discounted tickets (with proper documents).

Ticket windows

  1. the main ticket window is located in the Visitors Center
    the building is equipped with a wheelchair ramp (on the exterior courtyard side); no mobility barriers inside
  2. the seasonal ticket window (open April–October), located at the Herbowa Gate (ul. Kanonicza approach) – please note that there are several low steps to climb in the Vasa Gate

Visitor Services

The Visitors’ Center houses visitors’ services such as the Information Desk, Ticket Windows, Reservation and Guide Service Office, [Audio Guide rental], as well as toilet facilities, dining, and shopping. The Visitors’ Center also offers free Wi-Fi.
There is a Post Office located in the Thieves’ Tower, but accessibility is limited due to steps before the entrance.

Baggage Checkroom

Arcaded Courtyard checkroom (for visitors with valid tickets to the exhibitions) – enter through the Berrecci Gate; fully accessible.

Toilet Facilities

  1. Visitors’ Center – fully accessible, wheelchair ramp to building
  2. Exterior Courtyard (next to the Lost Wawel exhibition entrance) – wheelchair ramp
  3. Arcaded Courtyard (enter through passageway in south wing) – wheelchair ramp; please note: approach is steep, cobblestones, can be slippery

Exhibitions in the Castle

A modern external lift is available in the castle. Its use by persons with disabilities is possible only in the presence of a member of staff. In order to shorten the waiting time for access to the lift, please request this from the Reservation Office, Tourist Information or ticket office.

Castle I (2nd floor of the Castle) – accessible over the whole length of the tour (access by lift to the arcaded gallery, climbing steps on the tour using platforms).
Castle II (3rd floor of the castle) – accessible over the whole length of the tour (access by lift to the arcaded gallery, climbing single steps on the tour using platforms).

Castle Underground:
Wawel Underground: The Lapidarium – accessible for wheelchair users using the lift for the disabled (without the well vestibule); the lift allows only a person in a wheelchair to descend, a standing person cannot descend;
The platform can carry a wheelchair, which together with the person sitting on it does not exceed the dimensions of 70 x 77cm and 110 in height (low vault)

The Lost Wawel – accessible for wheelchair users along the entire length of the tour.
Church of St. Gereon – not accessible for wheelchair users

The Armoury – partially accessible for wheelchair users (ground floor)
Please note: the platform can carry a wheelchair, which together with the person sitting on it does not exceed the dimensions of: 78 x 82 cm

The Crown Treasury – the exhibition is not fully accessible for people using wheelchairs – there is no lift available to facilitate entry to the exhibition (from 14.10.2024 until further notice). The difficulties are caused by the preparation of a new arrangement of "The Armoury" exhibition.

Recovered Wawel – not accessible for wheelchair users (numerous narrow and steep steps along the tour route).
Dragon's Den – not accessible for wheelchair users – descent via a steep winding staircase.
Sandomierska Tower – not accessible for wheelchair users – visiting the tower requires climbing 137 steps.
Arcaded Gallery and viewing terrace – Arcaded Gallery of the 3rd floor are accessible for wheelchair users along the entire length of the route; viewing terrace is not accessible for wheelchair users, access to the terrace requires climbing 100 steps
Royal Gardens – partially accessible for wheelchair users; passage/walkway under the curtain wall is on uneven pavement and at a steep angle; upper terrace requires climbing high stairs

Possibility of borrowing a wheelchair
A possibility of borrowing a wheelchair is available at the Reception Desk of the Castle I and Crown Treasury and at the Tourist Information (Visitors Centre) for visitors with motor disabilities.
The following exhibitions are accessible to visitors in electric wheelchairs: The Lost Wawel, Castle II (2nd floor), and ground floor rooms of The Armoury.